How to Place a Custom Order
At Polehog, we love making things tailored to your needs. If you have a specific colourway idea or requirement, we’re here to help! Placing a custom order is simple. Just follow the steps below to get started.
The possibilities are endless….
Mix and match colours, custom order only styles, Padding slots, Different size top to bottoms bodysuits…the list can go on forever…..
Step-by-Step Process
Step 1: Pick your fabric and style.
Simple step one..
• Use our website
• Social media platforms.
Please note:
Not all fabrics are compatible to pick multiple options! Some fabrics are limited so keep this in mind when looking through our social media.
Step 2: Contact Us.
How to get in contact?
• Message us from one of our social media pages (quickest and easiest)
• Email: sales@polehog.com
• Use our online chat service
Have an idea of fabrics, sizing and styles so we can discuss your options.
Step 3: Get a Quote.
Once we have an idea of what your wanting in what size and fabric you would like we can give you a no obligation quote.
Step 4: Confirm Your Order.
We confirm your order back to you with the breakdown of all costings.
Step 5: Payment.
As ALL item are made to order we take payment before your order is made.
We can take bank transfer, paypal or if you have an website account with us, we can invoice you via our website and you can pay with all payment methods there including Klarna and paypal credit.
Step 6: Production and Delivery.
Once your order is in and paid for we will then make your order to your requirements
Please allow 14-17 working days to be made (we are usually quicker but is depending on the workload at the time.)
Your order will then be dispatched royal mail tracked 48 unless another option has been discussed you will be sent your tracking information by the form in which you contacted us.
Additional Information:
• Customization Options: There are lots of extra options that we can do, different colourways, slight sizing adjustments 1.e smaller underbust band, padding slots, special custom order only styles, different sizing top/bottoms on bodysuits, longer length ,shorter length....
• Return Policy: All custom orders are non returnable.
